
Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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What makes NYC Medical Wigs different from other wig brands?
NYC Medical Wigs specializes in high-end luxury human hair wigs and toppers designed specifically for individuals experiencing hair loss due to alopecia, chemotherapy, or other medical conditions. Our wigs are crafted with premium, natural-looking materials to provide the most realistic and comfortable fit.
How long does shipping take?
Shipping typically takes 3-5 business days within the U.S. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.
Do you accept returns or exchanges?
Yes, we accept returns or exchanges within 14 days of receiving your order, provided the product is in its original condition and packaging. Please note that custom-made wigs are non-refundable. See our Return Policy for full details.
How do I wash and maintain my wig?
We recommend using sulfate-free shampoos and deep conditioning treatments. Wash your wig every 10-15 wears for longevity.
How long do your wigs last?
With proper care, our human hair wigs can last 1-3 years or longer.
