At NYC Medical Wigs, we know buying a wig is more than just a purchase — it’s a deeply personal decision. That’s why we’ve put together answers to the most common questions about our products, services, and policies.

🩺 Insurance & Medical Coverage

Do you accept insurance for wigs?
Yes! We are one of the only wig companies in the U.S. that accepts medical insurance as a form of payment for cranial prostheses (medical wigs). We work directly with your insurance provider so you don’t have to handle confusing paperwork.

What insurance companies do you work with?
We work with most major insurance providers, including Aetna, Blue Cross Blue Shield, UnitedHealthcare, Cigna, and more. Coverage varies by plan, so we always perform a benefit analysis before your purchase.

What if my insurance doesn’t cover wigs?
We offer multiple payment options, including FSA/HSA accounts, CareCredit financing, and flexible payment plans. Our goal is to make premium wigs accessible to all women.

How do I know if my insurance plan covers a wig?

We offer complimentary insurance verification as part of your free consultation. Just bring your insurance card, and we’ll handle the rest—including speaking directly with your provider.

Can I use multiple insurance plans or combine coverage?
Yes. If you have dual coverage, we can coordinate benefits across plans to maximize your coverage. During your consultation, we’ll handle all communications with both insurers to ensure you pay as little out-of-pocket as possible.

👑 Products & Collections

What types of wigs do you offer?

  • Radiance Collection – Our luxury line of high-end human hair wigs.

  • Elevate Collection – Toppers & partial wigs designed for coverage and volume.

  • Essence Collection – Affordable everyday styles, featuring human hair + heat-friendly blends.

  • Limited Edition Drops – Seasonal styles available in small batches.

Are there wigs designed for active lifestyles or sports?
Yes. Certain wigs in our collections are lightweight, secure, and breathable, making them ideal for exercise, sports, or everyday movement.

What’s the difference between human hair and synthetic blends?

  • Human Hair Wigs – 100% natural, longest-lasting, can be heat styled.

  • Heat-Defiant Blends – Affordable mix of human hair + advanced fibers, heat-stylable, and lightweight.

Are your wigs medical-grade?
Yes — our wigs qualify as cranial prostheses, making them eligible for insurance reimbursement.

Do I have to pay for the wig upfront and wait to get reimbursed?

No! At NYC MEDICAL WIGS, we’re one of the few providers who:Verify your insurance benefits, File the claim on your behalf, Wait for your insurance to pay us directly. You only pay your co-payment, if one applies.

📦 Orders, Shipping & Delivery

Can I track my order online?
Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor delivery in real-time.

Do you offer free shipping?
Yes — we provide free U.S. shipping on all orders over $50.

How long will my order take?

  • Standard processing: 2–3 business days.

  • Standard shipping: 3–7 business days.

  • Expedited shipping: 1–3 business days (extra fee).

  • Custom/insurance-approved wigs: Processing times may be longer; we’ll keep you updated.

Do you ship internationally?
Yes — international rates and timelines are calculated at checkout. Customs fees may apply depending on your country.

🔄 Returns & Exchanges

What is your return policy?
Unworn wigs in original condition (lace uncut, tags attached) may be returned or exchanged within 14 days of delivery. Custom wigs, colored/altered wigs, and clearance items are final sale.

Can I exchange my wig if it doesn’t fit?
Yes — we offer seamless 14-day exchanges for unworn wigs so you can find your perfect style, color, or size.

What if the wig feels uncomfortable after a few wears?
If you receive a wig from us in good condition, that is considered a final sale and won't be refunded. For unworn or lightly tried-on wigs, we can help troubleshoot fit and sizing adjustments. Our team can recommend wig liners, clips, or minor modifications to improve comfort.

💳 Payments & Financing

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, FSA/HSA accounts, CareCredit, and insurance (with verification).

Do you accept payment via digital wallets like Apple Pay or Google Pay?
Yes. We accept all major digital wallets for a fast, secure checkout in addition to credit/debit cards and PayPal.

Do you offer financing?
Yes — we work with CareCredit and other financing partners so you can spread payments out over time.

✨ Care & Styling

How do I care for my wig?

  • Wash gently with sulfate-free shampoo and conditioner.

  • Allow to air dry on a wig stand.

  • Store in a cool, dry place away from direct sunlight.

  • Avoid heat styling unless your wig is labeled heat-resistant or human hair.

Can I heat style my wig?

  • Human hair wigs – Yes, you can curl, straighten, and style freely.

  • Heat-defiant blends – Yes, with low-to-medium heat settings.

  • Synthetic wigs – No, they are not heat-safe.

How long will my wig last?
With proper care:

  • Human hair wigs – 1+ years

  • Blends – 6–12 months

  • Synthetic wigs – 4–6 months

💬 Consultations & Support

Do you offer consultations?
Yes — we offer virtual and in-person consultations at our Bayonne, NJ showroom (serving NJ & NYC). During your consultation, we’ll review your insurance benefits, help you select the perfect wig, and answer all questions.

How do I book a consultation?
You can schedule directly online or contact us at info@nycmedicalwigs.com / 929-499-5020.

Where are you located?
📍 347A Broadway, Bayonne, NJ 07002
We proudly serve women throughout New Jersey, New York City, and beyond.

🌸 Our Promise

At NYC Medical Wigs, we believe hair loss should never define beauty. Our mission is to normalize hair loss, empower women, and make luxury wigs accessible to all whether through insurance, financing, or flexible payment options.

What is a cranial prosthesis?

A cranial prosthesis is the medical term for a wig designed specifically for individuals experiencing hair loss due to a medical condition. It's a custom or semi-custom wig that meets healthcare standards—and can be eligible for insurance reimbursement.

What if my doctor hasn’t mentioned a cranial prosthesis?

No worries! We’ll walk you through what you need. Most insurance plans require a letter of medical necessity from your doctor, which simply states that your hair loss is related to a medical diagnosis. We can help guide you on what to request.